If customers return an item they have purchased or refuse to use the services they have paid for, a refund is made at the request of the customer in accordance with the rules of St Petersburg University.
To receive a refund, you should submit an application to the department that have to provide the services you refuse to use.
- Fill out the application, indicating all the details of the card with which the payment was made, and an electronic receipt for payment. Sign the document.
- Send electronically or hand over to the person responsible for providing the service. For example, when returning a museum ticket, an application can be sent to: firstname.lastname@example.org .
- After the verification, the funds will be returned to the card from which the payment was made. Please note that a representative of St Petersburg University may contact you to clarify the details.
- Taking into account the terms and conditions of banks and the regulations of St Petersburg University, it may take up to 30 calendar days to receive a refund.